Hey guys, you are about to read the article “Pro Revenge'' from Reddit. I'm sure this article will impress you a lot.
And it might even give you a good idea for your own work…
Check out what happened in the story below!
“I was doing an HR training session at work today, and the HR representative told me a story that was an example of the consequences of poor customer service.
When a colleague of mine was getting married, we had the wedding out of state, closer to his and the bride's families. One of his friends who was scheduled to attend had to fly across America to attend.
Their friend is messed up.
On the day of the wedding, his flight was canceled, the airline refused to rebook him on his scheduled flight, and on top of that, they were not at all kind or hospitable. As a result, he was absent from his best friend's wedding and this forced him to say goodbye.
What the airline didn't know was that this person worked as a travel agent. His job was to book commercial flights for large groups.
This airline is one of the major international airlines based in the United States and was the airline I would normally consider when booking a flight.
But after the airline refused to rebook the canceled flight and caused him to miss his best friend's wedding, he refused to even consider the ticket as an option for his customers.
Um…
He was so disgusted with airline customer service that he kept track of how many airline flights he could have booked, but instead chose another option that was probably even more expensive.
Over the next few years, he caused the airline more than $2 million in lost revenue. He ended up missing his friend's wedding because the airline was rude to him and refused to rebook his flight. ”
Here are the reactions of Reddit users:
Some people think they may have been a corporate travel agent.
This person said it seems like some details are missing…
Another reader thinks the airline didn't really lose money.
One Reddit user said that this type of company's budget includes something like this.
Well, that was a costly mistake.
And a boatload of money!
If you liked this story, read this story about a mother who was forced to take her three children with her to apply for government benefits, but was ultimately able to land her dream job Please.
