Solera partners with STELLA Automotive AI

Introducing ServiceAgent AI, a solution that leverages AI to automate operational tasks and improve the customer experience.

The service features a digital voice assistant that can manage multiple incoming service calls simultaneously 24 hours a day. Customers benefit from accessibility that allows them to easily book, change, and confirm service reservations. Integration with a service scheduler or dealer management system (DMS) ensures a seamless booking process.

In conjunction with STELLA, Solera's ServiceAgent AI incorporates conversational AI to handle calls to dealerships and service centers, providing personalized greetings and messages based on the caller's identity. This service provides valuable insight into the performance of your service booking and management system, allowing your service team to optimize customer support.

Additionally, ServiceAgent AI improves the dealership experience by providing personalized and efficient service while providing comprehensive insights into call volume, response times, results, and customer satisfaction scores.