Businesses can now train AI models faster and gain instant value and insight from customer conversations
Santa Barbara, California, October 17, 2023 /PRNewswire/ — callis recognized as a leader in Conversation intelligence AI Today we announced award-winning enhancements for marketing and sales Signal AI suite, and introduced Signal AI Studiois a revolutionary new solution that enables businesses to quickly create custom AI models that automatically derive breakthrough insights from phone conversations. For businesses that acquire customers, members, or patients over the phone, Invoca AI enables digital marketing and contact center teams to collaborate and drive revenue growth. In addition, Invoca introduced Topic Explorer and GPT Call Analysis as part of Invoca Labs, along with several other AI innovations.
Signal AI Studio allows marketing and contact center teams to quickly and easily create custom AI models trained on business calls to discover actionable insights from conversations.
Signal AI uses patented machine learning and generative AI to derive actionable insights from every conversation to improve marketing, sales, and CX.
“Companies are inundated with claims of the huge potential of AI, but few solutions have made a meaningful difference to companies' bottom-line growth,” he said. nathan jib, Senior Vice President of Products at Invoca. “With Signal AI, you don't have to be a data scientist to harness the power of AI. Today, every user can revolutionize the purchasing process, especially the 'moments of truth' when consumers make important purchases. Unlock insights and drive revenue. AI models custom-trained for your business provide the most accurate insights, and with Signal AI Studio, marketing and contact center teams can now create insights faster than ever before. ”
Introducing Signal AI Studio: The fastest path to creating custom AI models
Signal AI Studio allows businesses to train custom AI models to discover meaningful insights from every customer conversation. Revenue teams can optimize marketing spend and agent performance by uncovering previously unknown insights:
- Automatically capture insights from large-scale phone conversations. Signal AI Studio makes it easy for anyone to quickly understand caller intent, product or service interest, conversation outcomes, topics discussed, and agent performance during a call. Invoca AI models are highly accurate because they are trained on real calls from each company.
- Easily create custom AI models by inputting your insights. Create custom AI models quickly and easily in Signal AI Studio with a new no-code UI. Users simply enter the insights they want to discover, such as whether agents are taking high-value service calls, booking appointments, and whether agents greet them appropriately. Signal AI Studio displays and reviews specific moments in relevant calls and creates algorithms that classify similar conversations in the future with just a few clicks. Signal AI Studio automatically transcribes examples of previous calls that seem to fit that insight, and the user confirms whether her AI suggestions are correct.
- Automate follow-up actions using industry-leading integrations: Invoca makes it easy to drive the right actions from AI data through industry-leading technology. exchange call Integrations with Google, Facebook, Adobe, Salesforce, and more, smart alerts, quality assurance scorecards, and customizable reports.
Invoca also announced several important updates. Signal AI A suite that helps corporate brands use AI to turn conversations into insights. New enhancements allow users to:
- Automatically capture valuable data to improve campaign reporting and audience retargeting. Sign AI Autocapture uses AI-powered named entity recognition (NER) to extract meaningful first-party data from conversations to enrich customer profiles. For example, when a consumer calls a car dealership to purchase a new car, Signal AI Autocapture extracts from the conversation a structured data set about the year, make, and model of the vehicle in which the caller is interested. Masu. This data can be used to improve campaign reporting, audience retargeting, and follow-up efforts.
- Convert your call recordings into best-in-class transcripts. Invoca's new transcription engine leverages a generative AI LLM trained on over 700,000 hours of audio data to convert call recordings to text with superior accuracy and extremely low word error rates.
- Track caller and agent sentiment independently throughout the call. Unlike voice analytics solutions that only track overall call sentiment, Invoca uses fine-tuned neural network models to track caller and agent sentiment, including how it changes throughout the call. Categorize the ment separately. Contact Her center managers can see how effectively each agent converts callers' negative emotions into positive solutions and vice versa, and coach agents accordingly .
Many of the world's leading companies are consumer brands Increase your digital marketing ROI, customer experience, and call conversion rates with Invoca's Signal AI.
“We are a luxury brand, and many of our guests book by calling our properties or speaking with a representative,” said Sarah Beresfod, global media director for Four Seasons Hotels and Resorts. states. “With Invoca's Signal AI, we can measure the number of room request and reservation calls that come from search and digital marketing. Invoca allows us to drive return on ad spend and realize the full value of each marketing. Get the call value data you need to prove your case. Visit our properties.”
Invoca also launched two new features in the early stages of Invoca Labs for customers to test and provide feedback. New features give users access to her GPT-powered insights and experimental AI-powered analytics to:
- Visually discover new insights from thousands of calls at once using Topic Explorer. Uncover themes and topic trends across thousands of calls with GPT-powered call summaries. Teams can benefit from new insights about customers, call experiences, agent performance, and marketing campaigns to improve CX and increase ROI.
- Get a concise summary of all calls to your business: Generative AI-powered GPT call analytics allows teams to understand the essence of long calls in 3-4 sentences, instead of spending 15 minutes listening to call recordings. Managers can also use predefined prompts to identify common issues, allowing them to spend more time on value-added coaching instead of manually sifting through call data. Invoca supports all AI products. Enterprise-grade reliability, security, editorial, and compliance Keep customer data safe and protect consumer privacy.
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About Inboca
Invoca is a recognized leader in Conversation Intelligence AI, enabling marketing, e-commerce, and contact center teams to drive efficient and profitable revenue growth by extracting actionable insights from customer conversations. I am. Through deep integration with leading technology platforms, teams can transform conversation data into automated actions to power every digital touchpoint and human interaction, leading to improved experiences, more conversions, and more revenue. Masu. At Invoca, we partner with top consumer brands including AutoNation, DIRECTV, Mayo Clinic, and Mutual of. Omaha, and Verizon are experiencing incredible results leveraging undeniable data.raised by invoca $184 million Recognized by leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, HIG Growth Partners, and Salesforce Ventures. For more information, please visit www.invoca.com.
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