In 1960, Ernst Auto made a name for itself selling Chevrolet and GMC cars in Columbus.
After more than 63 years in business and a site spanning nearly three blocks, the Columbus-based dealership and service center was acquired by Omaha's Greg Young on Jan. 18, creating new opportunities for the business and its customers. said GMC/Chevrolet/Buick manager Jeff Zachary.
“Customers will see the opportunity to buy more vehicles. We have 1,000 used cars in our car group, and we have more than just vehicles on site for people to buy and sell.” Zachary said. “There are a lot more resources to help customers and take care of people. There are a lot more resources to help the community.”
Zachary and Toyota's business manager, Jeff Anderson, both acknowledge that Ernst has established a strong footprint in the community, but they say the business must continue to do so. He said he would continue to do so until then.
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“We have a huge obligation. When you have a name like Ernst, the legacy is definitely huge in the city and we will strive to make that happen,” Anderson said. “It's a challenge, but our biggest challenge is to get out there and have a presence in the community and let them know that we're here to take care of everyone, just like the Ernst family.” I think that's the goal.”
Both Zachary and Anderson have worked for Greg Young for years and have worked their way up from sales positions, which Zachary said Greg Young encourages.
“I've held every position in the dealership at some point. One of Greg Young's goals is to find talent and grow them through the organization so we can grow from within.” said Zachary.
Mr. Anderson said that when you think of a salesperson, the image that comes to mind is that of a “aggressive salesperson'' who is not a salesperson for your company. Rather, they try to help people find the best option for their needs so they come back or encourage others to try it.
“We're here to truly help our customers. I'm trying to help them, meet their needs, walk them through the process, help them,” Anderson said. . “I think at the end of the day, we value our people and we try to make sure we get repeat business from them.The biggest way we get customers is through referrals, and without that trust. , you can't.'' I'm going to go look at the introduction. ”
Zachary said this also applies to the service side, which involves repairing and detailing cars for customers.
“I think one of the things people don’t understand is that people aren’t willing to come in for service, but look at their cars and know they’re driving them safely and effectively. It’s our responsibility to make sure,” Zachary said. “It’s not just about trying to sell things, it’s about taking care of our friends and neighbors and keeping them safe.”
There's also an element of Ernst's established community presence, which Greg Young will pick up, as part of his important role.
“One of the things that I think he did really well, you know, he was very involved and always said hi to his friends and family who were in the store. “I'm here to do a great job.' So is valuing everyone who has overcome it over the decades,” Zachary said.
