Petromin Express is revolutionizing the automotive quick service industry through customized automotive products and services, pioneering strategies, and sustainable practices with a radical customer-centric mindset.
san antonio, February 8, 2024 /PRNewswire/ — frost & sullivan We recently researched the automotive quick service industry and based on our findings, honored Petromin Express with the 2023 Saudi Competitive Strategic Leadership Award. Petromin is a world-leading Saudi organization providing innovative, sustainable and reliable automotive services to more than 40 countries.
Petromin is capitalizing on the significant growth opportunities in the automotive quick service industry by leveraging its rich portfolio of services and products. These services include Petromin Express, a trusted quick service center offering a wide range of quality vehicle care solutions and superior customer care. Alongside the automotive quick service business, Petromin's verticals include automotive maintenance, authorized dealers, fleet management services, service stations, automotive oils and lubricants, automotive aftermarket parts, used car services, and electric vehicle (EV) charging. and more across the entire automotive customer journey. Communication network.
The company works closely with regulators to implement a robust governance framework and ensure strict compliance with relevant laws and regulations in the markets in which it operates. This strategy has allowed the company to grow in dozens of markets and expand its customer base exponentially.
“The company serves more than 12,000 customers every day at its automotive quick service stations. To maintain customer satisfaction and brand value, Petromin is committed to providing high service standards through trust and convenience. I’m dedicated.” elizabeth whynotBest Practices Research Analyst at Frost & Sullivan.
Petromin Express has an excellent multi-level customer relationship management process, with a customer satisfaction department that regularly collects customer feedback to identify areas for improvement and resolve post-service complaints. Masu. The company is fully committed to providing a world-class customer experience, with all issues resolved within 24 hours, further increasing high customer satisfaction. This unwavering customer-centric approach has enabled Petromin Express to establish itself as a reliable provider of prompt automotive services.
Additionally, through market research, Petromin consistently innovates and develops new services to meet the evolving needs of its customers and continue to provide optimal performance. In the coming years, Petromin plans to expand its cost-effective business model in the markets of India, Malaysia and North Africa, strengthen its leading position in the industry and significantly expand its operations.
“Since its inception, Petromin's main mission has been to identify and meet the needs of its customers and provide customized automotive products and services. With continuous efforts to establish an extensive Petromin Express Station network, It furthers our goal of providing convenient, comprehensive, reliable and fast automotive service.” Vitali Bielski, Mobility and Growth Advisor at Frost & Sullivan. Continuing efforts to establish an extensive Petromin Express station network furthers our goal of providing convenient, comprehensive, reliable and fast auto care solutions.
Each year, Frost & Sullivan presents this award to companies that leverage competitive intelligence to successfully execute strategies that result in stronger market share, competitive brand position, and customer satisfaction. Masu.
The Frost & Sullivan Best Practices Awards recognize companies that have demonstrated outstanding achievements and superior performance in leadership, innovation, customer service, and strategic product development in a variety of regional and global markets. Industry analysts compare market participants, measure performance, and identify industry best practices through in-depth interviews, analysis, and extensive secondary research.
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About Petromin Express
National Car Maintenance Company (NCMC), a subsidiary of Petromin Corporation, strategically orchestrates a comprehensive suite of automotive services that are meticulously tailored to span the entire customer journey. Its division, Petromin Express, is known for its rapid vehicle care solutions, leveraging its extensive network to deliver unparalleled service quality and innovation. With a commitment to operational excellence and a pioneering approach to auto care, Petromin Express elevates the vehicle ownership experience and cements its leadership and innovation in the auto services industry.
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