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How dealers can use “talk triggers” to increase customer retention – Jay Baer
Today's episode of Inside Automotive features author, advisor, Hall of Fame keynote speaker, and customer experience researcher Jay Baer. CBT News Anchor Shanann Malone joins Mr. Baer to discuss how dealers can use “talk triggers” to their advantage.See all segments here
Top articles
Stellantis posted strong full-year profits in 2023 on a global scale, but struggled to maintain profitability in the United States following the United Auto Workers (UAW) strike last October. The company's global annual sales were $203.4 billion, an increase of 6% over the previous year.Net income increased 11% to $20 billion. read more
General Motors has announced its intention to nearly double the range of its Super Cruise advanced driver assistance system, which allows drivers to take their hands off the steering wheel on some highways. Currently, Super Cruise operates on 400,000 miles of roads in the United States and Canada.. read more
Lithia Motors (LAD) recently announced record annual revenues of more than $31 billion, with $7.7 billion in the fourth quarter alone, representing 11% year-over-year growth. During the company's fourth quarter 2023 earnings conference call, Brian DeBoer, the company's president and CEO, highlighted the increase driven by new vehicles and after-sales service.. read more
Electric vehicle startup Bollinger Motors has officially announced its first-ever retail partnership with LaFontaine Automotive Group, a multi-store Michigan dealership. The new trade agreement will bring Bollinger Motor's next Class 4 commercial truck and B4 chassis cab to LaFontaine's storefront, with the latter expected to arrive later this year.. read more
For dealers
How Tesla hoards billions of dollars in regulated emissions credits
Welcome to the latest episode of “The Future of Automotive” on CBT News. This episode puts recent automotive and mobility news into the context of broader themes impacting the industry. I'm Steve Greenfield from Automotive Ventures. We would appreciate it if you could join us. read more