As regional president of Coldwell Banker Realty, Rob Norman leads a region of more than 60 offices and approximately 7,000 agents that extends from the top of New York State's Westchester County through the Manhattan metropolitan area and south to into New Jersey and Delaware, and west to the Philadelphia metropolitan area and central Pennsylvania.
Regardless of the size of the market or the office he oversees, one thing has remained consistent throughout his years in the industry. It is a personal and professional interest in home warranties.
Norman and his agents work closely with clients across the firm to educate buyers and sellers alike about the benefits associated with home warranties.
A long-time customer of American Home Shield® (AHS®), Norman said that during his first years at Coldwell Banker, the dealership was moving toward staying connected with buyers after the sale. and the importance that home warranties played in that transition.
“Back then, agents wanted to make sure their customers had a better experience with the homes they bought,” Norman says. “That's when I introduced them to the Home Warranty Program. I remember thinking, if I'm going to buy a car, I want a warranty. If I'm going to buy a refrigerator or a TV, I want a warranty. So why not pay hundreds of thousands of dollars for a house?” If you’re spending dollars, millions of dollars, why wouldn’t you want a warranty on your home systems and appliances?”
Since becoming familiar with AHS, Norman has placed home warranties on every home he has owned, as well as the homes of his immediate family.
“I not only believe in them, but I pay to use them,” says Norman, who recently called one of his warranties.
The repair was expected to be quite simple, addressing the problem with the refrigerator door, but AHS sent a qualified contractor to diagnose and repair the problem, and Norman was right. Saved me the time and frustration of trying to find parts and repair it myself.
“I requested service, paid the service fee, and then AHS sent someone to repair the door. I felt confident that the contractor used the correct parts and did the repair correctly. , a home warranty gave me added peace of mind,” he says.
A true believer in AHS, Norman supports the idea that home warranties are included in 100% of the company's contracts. And since his agents aren't just about selling homes, but rather building relationships, the process of supporting clients includes setting them up to have a successful experience. must be present.
“It's just the level of service we provide. And I can't think of any reason why anyone wouldn't want to spend a few hundred dollars a year to buy a home warranty on their systems and appliances. “There are 100 reasons why you should own one,” he says.
“One of the best things about home warranties from a buyer's perspective is the fact that once a seller secures a home warranty at the time of listing, that warranty applies to the seller until closing. No warranty fee is paid until the item is covered by the contract. Instead of going through lengthy negotiations if the item under warranty breaks down, the seller can call the home warranty company and pay the service fee, regardless of whether the item is covered by the contract. They'll fix it for you,” Norman added. I am very satisfied with the service provided by AHS.
“The people are great,” he says. “They truly believe in the service they are providing and believe it will benefit their clients. They support the work they are covered and provide the service they promise to provide.”
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